4.1 bazat pe 582 (de) recenzii ale clienţilor
130
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Excelent
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Rețineți: recenziile produselor pot include variante ale acestora. Este posibil ca unele variante ale produselor, servicii și/sau caracteristici menționate în recenziile produselor să nu fie disponibile în toate țările.
Easily the BEST VALUE player for cost!!
ubpx800-b 13.03.2017 de către SteveP421 (SUA)
I replaced a Samsung UBD-K8500 with this player and there is no comparison. The build quality of this player is on an entirely different level. This player loads faster and runs MUCH quieter. PQ from this player is better as well as I have noticed more fine detail and highlights on UHD Blu-ray discs I have watched numerous times before on the Samsung but never noticed, the Sony made those differences noticeable immediately. I am not surprised as Sony has always made top notch players. All 4 of my standard Blu-ray players throughout the house are Sony's With some 6-7 years old. All work perfectly and are TANKS. I expect the same reliability from this new UHD player. Great job Sony!
Excelent
Excelent
Excelent
Excelent
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Fails to play many 4k disk titles properly
UBP-X800 16.09.2018 de către Bluebook (Regatul Unit)
Many titles simply dont play - they "stutter" and Pause/stop - usually half way through the film. I expect a new 4k player to play 4k Films. Some eventually play after firmware updates. but still having problems and reported to Sony.
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880 (de) recenzii ale clienţilor
Compatible to the Specs of OPPO UDP - 205
UBPX800 05.04.2025 de către Seaford Olé 55 (SUA) Achiziție verificată Verificată
Best multi media player on the market today. Compatible specs with the legendary OPPO UDP - 205 4K Ultra HD Audiophile Blu-ray CD, SACD, Disc Player.
Excelent
Excelent
Excelent
Excelent
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Hi Seaford Olé 55, thanks for sharing your experience with the UBPX800 player! We are glad to hear it is delivering the experience you were looking for. It is also great to know that you find the specs of the player to be the right ones for you and we really hope you continue enjoying the product. Thanks for choosing Sony.
Regards,
Dominick
Super Player
UBP-X800 10.03.2025 (Germania) Achiziție verificată Verificată
Vor kurzem gekauft und keine Sekunde bereut. Ist ein wirklich guter Player
Excelent
Excelent
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GOOD VALUE FOR MONEY
UBP-X800 19.01.2025 de către Delboy 49 (Regatul Unit)
REVIEW FOR SONY UBP-X800. Well packed.quite heavy.have paired it, with Sony HT3000 sound bar through Bluetooth. GREAT SOUND FROM CD'S Not yet used for 4k dvd's .
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Great Quality
UBPX800 14.01.2025 de către Lilpete (SUA) Achiziție verificată Verificată
this is a great match for my Sony 4k TV so I can get 4k picture quality and sound, because I love watching 4k DVD's. Easy to operate, and good style and design not too big.
Excelent
Excelent
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Hi Lilpete, Awesome! We are so glad to hear that you are happy with your new UBPX800 Blu-ray player! Thank you for choosing Sony! -Carl
Gute Qualität
UBP-X800 03.01.2025 de către Berndibaer (Germania) Achiziție verificată Verificată
Dccccccccccccccccccccccccccccccccccccccccccccccccc
Excelent
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Fantastic BluRay
UBP-X800 12.12.2023 de către SaintEadie (Regatul Unit)
I bought this as we had been gifted a limited edition set of 4k UHD Blu Ray discs. We also have subscriptions to Netflix, Prime and YT, so this seemed like a very useful addition to our 4k Sony TV. Absolutely no regrets. The system connected to the WiFi at the 1st attempt as did the Apps. I am now in the process of broadening my collection of Blu Ray discs.
Excelent
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Terrific display
UBPX800 01.12.2023 de către leca (SUA) Achiziție verificată Verificată
It was worth waiting for it. the TV is just so easy to set up it, no need to adjust anything
Excelent
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Excellent
UBP-X800 10.11.2023 de către jagxj49 (Franţa)
Correspond tout à fait à mon attente, silencieux et discret.
Excelent
Excelent
Excelent
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Excellent value for money player. Have 2 of them!
UBP-X800 09.11.2023 de către Cbrian (Regatul Unit)
I bought over 2 years ago. Sound and picture definition are superb - I'm pretty finicky about picture quality and sound and find nothing to match at this price point. Dont use all the features available, so more potential for future usage.
Excelent
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LECTEUR BLURAY PERFORMANT
UBP-X800 07.11.2023 de către satanas 13 (Franţa)
un lecteur de qualité permettant de lire une très large gamme de DVD et CD. bon rapport qualité prix. seul petit inconvénient, pas de possibilité de voir sur l'appareil les menus des supports
Excelent
Excelent
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Bietet mehr als Erwartet
UBP-X800 30.10.2023 de către StefanMuc (Germania) Achiziție verificată Verificată
Habe viel gehört vor dem Kauf, aber ich bin positiv Überrascht. Mein (viel zu später) Einstieg in SACD war überwältigend. Auch alle anderen "Scheiben" werden zu meiner Zufriedenheit abgespielt.
Excelent
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Très bonne qualité , image parfaite
UBP-X800 26.02.2023 de către Nono2145 (Franţa)
Très bonne qualité et image parfaite , dommage que la télécommande soit fade et que l’infrarouge soit identique à mon lecteur blu ray Sony ce qui fait que les deux appareil se commande en même temps .
Excelent
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Bonjour Nono,
Merci pour votre commentaire.
Nous sommes désolés de vous lire.
Nous tenons à vous informer que si une panne de courant se produit, réglez [Commande pour HDMI] dans [RéglagesHDMI] sur [Non], puis réglez [Commande pour HDMI] dans [Réglages HDMI] sur [Oui] (page 27) : https://bit.ly/3YgcODE
• Vérifiez les points suivants et reportez-vous au mode d’emploi fourni avec l’appareil :
– l’appareil raccordé est compatible avec la fonction [Commande pour HDMI].
– le réglage de l’appareil raccordé pour la fonction [Commande pour HDMI] est correct.
Pour avoir plus d'informations, veuillez consulter les pages (31 -32) ci-dessous : https://bit.ly/3YgcODE
Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance.
Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau
(copiez-collez ces adresses dans votre navigateur.).
Safwa @Sony Support FR
High Quality Player
UBPX800 14.02.2023 de către jroom106 (SUA) Achiziție verificată Verificată
this player is indicative of the high quality one would expect from a Sony product. I collect HD Blu Rays and I have always wanted a very high quality player and this one fits the bill. Thank you very much Sony.
Excelent
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Excellent
UBP-X800 09.12.2022 de către Frasevnoe (Franţa)
En complément de ma télé oled a90 j super produit et de ma barre ht-a7000
Excelent
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A LOT OF FEATURES AND REASONABLE PRICE.
ubpx800-b 01.11.2022 de către SPARTANNS (SUA) Achiziție verificată Verificată
JUST PURCHASED A WEEK AGO SO STILL LEARNING HOW TO USE.
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This Player is better than I could have hoped for
UBPX800 25.09.2022 de către Marcus WB (SUA) Achiziție verificată Verificată
This player is awesome. It's so easy to use. And, the design of the buttons on the remote are awesome too. The enter button is raised up just slightly so it it easy to feel & use while watching a movie, music concert, or just listening to a CD. My last player the Panasonic DP-UB420 did a fine job on the video & music quality part. Sony's system is better though when playing a music concert or CD since they boost the sound quality on PCM signals. Which sound awesome and much is better to use to play a music concert with rather than DTS, DTS-MA 5.1, or Dolby Digital 5.1 Disc. With my Denon X2600H 7.2 AVR. But Panasonic's software for accessing the discs info while playing anything and changing things like going to shuffle or anything is a total pain in the buttock. And, so Stupid - non-intuitive. And, their remote is hard to use. Sony's small remote is fantastic. So, all & all I am blown away by how good this player is, and it's remote. Also, the ease to set the unit up properly with the great manual to help you along with the Graphic Interface on the TV Monitor is excellent too. Home Theater or Surround Sounds Systems has been my favorite indoor hobby since 2003. Well done Sony Engineers. Thanks
Excelent
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quality in construction and performance
UBP-X800 21.08.2022 de către Cresis (Regatul Unit)
Product exudes quality;heavy, solid, well made with a quiet smooth drawer mechanism. Great sound and picture quality. Versatile.
Excelent
Excelent
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4k ultra he blue ray player
UBPX800 12.06.2022 de către Alicea (SUA) Achiziție verificată Verificată
This is my second player of the same player the unit works well is sitting on top of the old one,the reason the first unit has to be re-set countiniosly for it to work.whe called sony support it was a big hassle,out of warranty had it for less than a year. The new one saw far is o.k
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Gutes Produkt mit Schwächen
UBP-X800 05.06.2022 de către Thomas P7 (Germania) Achiziție verificată Verificată
Abspielen von DVDs, BluRays und App-Benutzung funktioniert in der Regel einwandfrei, ebenso die Verbindung mit Fernseher, AV-Receiver und DLNA. Leider funktioniert Spotify-Connect seit einiger Zeit nicht mehr. Laut Spotify liegt das angeblich an Sony. Das Problem haben offensichtlich viele UBP-X800-Nutzer
Mediu
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Hi Thomas,
danke für dein Feedback. Da wir nähere Informationen zu dem Problem mit Spotify benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://bit.ly/3ceLq0x (kopiere den Link und füge ihn in ein neues Browserfenster ein).
Radwa @Sony Support DE
product only good when its working
UBP-X800 26.05.2022 de către MrRH (Regatul Unit)
Purchased this item after some consideration. I have Sony hifi seperates,my previous cd player had failed,bought this because of its cd/dvd play back. It has now developed a issues,in the bluetooth,which i am unable to resolve. Disapointed.
Acceptabil
Acceptabil
Mediu
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Hi,
Thank you for your review.
We're sorry to hear that you're facing difficulties with your UBP-X800.
Can you make sure that the device is up to date, you can find the latest firmware version in this link: https://bit.ly/3wTylq8
Also, can you test it with other devices and check if the same issue will remain or not?
If the issue remains, try to reset the device following the steps in this link from the user guide ( Pg.25): https://bit.ly/3wWkq3M
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Easy to use
UBP-X800 23.03.2022 de către I a w (Regatul Unit)
Brought as a upgrade Full atmos and dolby vision support. Very good picture quality and a large file support for all your old dads.Only downside is very limited on the Apps but most people have a smart TV so maybe you don't need them.
Excelent
Excelent
Excelent
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Blu-ray player, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
You can always use an external device to get more applications.
Also, rest assured, we'll pass your feedback to the relevant channels for future consideration and development.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @ Sony UK
Great 4K Ultra HD Blu ray player
UBP-X800 09.03.2022 de către Rktechguy93 (Irlanda)
Only downside lack of Dolby Vision with UBP-X800 2017 model only be added in X800M2 in 2019.
Excelent
Excelent
Excelent
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Le top !!!
UBP-X800 21.01.2022 de către Maxou65 (Franţa)
Rien de mieux pour visionner les Blu-ray 4K hdr et des CD en hi-res audio !!!
Excelent
Excelent
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Super BluRay Player
UBP-X800 13.12.2021 de către Heinrich Spika (Germania) Achiziție verificată Verificată
Gutes Gerät, es macht was es soll. Für mich ein Alleskönner! Schlichtes Design, sehr leise, schnell, hervorragender Ton und Bildqualität. Die Installation war einfach und die Bedienung ist kinderleicht. Ich kann diesen BluRay Player weiterempfehlen!
Excelent
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Très bon mais interface indigente
UBP-X800 28.11.2021 de către Emmanueletienne (Franţa)
Très bon techniquement mais interface d’accueil indigente
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Bonjour Emmanuel,
Merci pour votre commentaire !
Nous sommes ravis d'entendre votre retour positif.
Votre commentaire a retenu toute notre attention.
Nous allons transmettre votre observation au département concerné.
Merci pour votre fidélité.
Inas@SonyFR
Fab Machine
UBP-X800 15.11.2021 de către James 111 (Regatul Unit)
Streaming is fine, but if you want the max audio visual experience from a 4K TV this is it. Bluray UHD disc - Atmos, HDR etc. Had it 3 years, never any issues, works perfect everytime.
Excelent
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Feathers
UBPX800 28.09.2021 de către Bwlouie (SUA) Achiziție verificată Verificată
This player is reliable but is on the dated side. I would recommend the latest model.
Foarte bun
Mediu
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My 4K
UBPX800 21.09.2021 de către Jaybo (SUA) Achiziție verificată Verificată
worked ok before the update but it locked up from time to time and I had to unplug it to reset it
Foarte bun
Acceptabil
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Top Uhd Player
UBP-X800 03.06.2021 de către Eugen Schlauch (Germania) Achiziție verificată Verificată
Sehr guter Uhd 4k Player. Ich habe Planet Erde ,Unser Planet 2 ,eine Erde 7 Welten und Ghost in the shell geschaut.Bis auf Ghost in the Shell waren wir völlig begeistert.So wie ich gelesen habe sind einige uhds in schlechter Qualität und geben ein nicht so gutes Bild ab.Brothers in Arms SA Cd gekauft und angehört.Es war die einzige cd die keine 80 Euro kostet .Hörte sich sehr gut an.Die Anlage läuft mit einem 7.2 Receiver Onkyo Thx Boxen und mit einem Sony 55 Zoll Uhd Tv 7055.Das einzige was schön wäre wenn es ein Update geben würde für neue Apps zb Disney +. Am Anfang habe ich den Player falsch eingestellt und es gab nur ein rosa Bild .Es musste an der Fernbedienung Eine Tastenkombination gedrückt werden damit es wieder lief.Top Player zu einem super Preis .Nur schade das die Uhds immer noch sehr teuer sind und durch das streamen von Amazon,Netflix und Disney + die Uhs vor dem aus sind
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Fonctionnalités
UBP-X800 06.05.2021 de către Toobib (Franţa) Achiziție verificată Verificată
Facile d'utilisation. Bon produit. Rendu image au top.
Excelent
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Faulty sound
UBP-X800 28.04.2021 de către IanSt (Regatul Unit) Achiziție verificată Verificată
Having read up about this player verses others ofsame sort of spec I was disappointed to find that sound was interrupted at 3 or 4 points during playback of a 4k disc. Tried a std blue Ray and the same result more or less interruptions.. Read some other reviews whi h mentioned sound / picture issues which my player did not have. So have returned for a refund and will now try to decide what to try nxt.
Excelent
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Hi IanSt,
Thank you for your feedback.
We're sorry to learn that you returned your product.
In such situations, we would've offered some assistance so please don't hesitate to contact us in the future using the details here: https://bit.ly/2VBcJwW, we can also help you pick the right product for you.
Sony support UK
We like Sony's products, the whole family has not
UBP-X800 23.04.2021 de către Hak 55 (SUA)
I bought it a year ago and it works great but on the new video formats it can't play them, please if you can update it. As far as I read there are a lot of users like me.
Excelent
Excelent
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Freezing!
UBP-X800 31.03.2021 de către Frankiefabd (Regatul Unit) Achiziție verificată Verificată
Was using it to watch movies via external hdd and find that the unit freezes and just locks up into a bsod. You have to unplug the unit to get up and running again. Also you cannot add apps
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Hi Frankiefabd,
Thank you for your review.
We’re glad to learn that the unit freezes during playback. We recommend making sure that the unit is updated to the latest software version here: https://bit.ly/3rL5wrc. We also recommend disabling the DSEE-HX feature by following: https://bit.ly/3mgY4CR.
Sony Support UK
super produit
UBP-X800 23.03.2021 (Franţa)
ca fait six mois que je l aie et ca fonctionne tres bien
Excelent
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Bonne idée, mais réalisation ratée
UBP-X800 17.03.2021 de către A4smo (Franţa) Achiziție verificată Verificată
l'idée de vouloir faire un lecteur universel haut de gamme est bonne, depuis la disparition d'Oppo, il y a clairement un secteur à prendre sur le marché. Le châssis renforcé amortie est bien pensé pour une utilisation audiophile, un vrai plus pour en faire un lecteur universel bien complet. Mais voilà, en pratique il y a de gros ratés. Le manque d'affichage est vraiment dommage pour une utilisation en lecteur audio (obligé d'allumer la télé pour savoir quelle plage du CD on lit...). Il n'y a que très peu d'applications et, hormis Netflix, la plupart sont strictement inutiles, même pas une application de webradio, ni Qobuz, ni Tidal... Il est dommage qu'il ne soit pas possible d'ajouter des applications. Mais ce n'est pas le plus dérangeant, le lecteur plante tout le temps, c'est inutilisable. Il plante au démarrage, il plante au lancement des applis, il plante à l'arrêt... Comme il n'y a pas non plus d'interrupteur sur le lecteur, on passe juste ses soirées à 4 pattes sous le meuble TV à débrancher puis rebrancher la prise secteur du lecteur... Renvoyé en SAV, Sony me répond que ce n'est pas réparable... mais quand il s'agit de reflasher une puce aucun effort n'est mis dans la réparation. On développe vite et mal et on jette tout à la fin, c'est ça le Sony d'aujourd'hui ?
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Poor quality
ubpx800-b 14.03.2021 de către Unhappy w Sony (SUA) Achiziție verificată Verificată
This product is beyond repair at less than 2 years old! Hardly used! Sent to Sony authorized repairer who found a board fault, less than 2 years old and Sony don't make the board any longer! Guess Sony realized they had a "Duck" and produced a mark 2.
Excelent
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Unhappy consumer!
UBPX800 26.02.2021 de către Entrepreneur one (SUA) Achiziție verificată Verificată
My Sony 4K Blu-ray player has a malfunctioning part which they do not manufacture anymore. So my Blu-ray player is useless!
Slab
Acceptabil
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Easy set up even for a below average technophobe
UBP-X800 07.02.2021 de către SODP (Regatul Unit)
Great picture and sound quality even though I don't have the highest rating equipment
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Clear Playback
UBP-X800 03.01.2021 de către lzsb (SUA)
I have accepted the constant freezing of video on this product. What I really want to happen with this product is to have a lot more choices of channels to pick from. Maybe add a browser so you are not limited to a handful of channels. I wish it were user upgradable so I dont have to rely on or wait for Sony.
Excelent
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bad product
UBPX800 28.12.2020 de către yasun (SUA) Achiziție verificată Verificată
it out of work right now. It can not play blueray. can not play youtube and amazon prime.
Acceptabil
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Nice Player
UBPX800 27.12.2020 de către Scratch (SUA) Achiziție verificată Verificată
I bought this for just to play 4K movies and listening to CDs. It has so many capabilities I don’t use as I already have all the WIFI programs on my TV , this is overkill for me. , but it’s still an awesome machine.
Foarte bun
Excelent
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Gute Extras . Nur Stereoausgang Fehlt .
UBP-X800 17.12.2020 de către Buonanno (Germania) Achiziție verificată Verificată
Ein sehr gutes Gerät . super Funktionen . Sehr schönes Design . nur ein Stereo ausgang und ein Display fehlt Leider.
Excelent
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Freezes up all the time. Useless.
UBP-X800 10.12.2020 de către Loebz (SUA)
I bought the sony x800 about a year ago. From the very first 4k movie, it froze. No way to power it off without unplugging. I have an elaborate wiring system it is hooked into, and to unplug it is actually a lot of work for me to get access to the plug. I thought it was a fluke, but just about every movie it freezes up. I didn't feel like returning at the time and figured a firmware update would come out since lots of people are having same issue. I am just going to wait to get the PS5 to use as a 4k blu ray player. But this machine is terrible if you get one of the wrong ones. No firmware update since March 2019. It's not going to heal itself. So i just never use it.
Excelent
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Slab
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software update crashed
ubpx800-b 11.11.2020 de către wolf broke (SUA) Achiziție verificată Verificată
software update crashed making player unusable. sony support not helpful. had to put unit in the trash and buy a new one. again, it worked great until software update.
Mediu
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Slab
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Freezing issues only way to reboot is to unplug it
UBPX800 28.10.2020 (SUA) Achiziție verificată Verificată
Player constantly Freezes with no repair in sight.
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The first one died
UBPX800 26.10.2020 de către MIDNIRDR (SUA) Achiziție verificată Verificată
Would be a higher rating if this wasn’t the second one I had to buy because the first one died after about 60 plays and of course out of warranty. Never had problems with Sony before but....
Mediu
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Great starter 4k player for release time
UBP-X800 23.10.2020 de către McDog (SUA)
Sony representative stated as Sony stopped support for this model including firmware updates over 1 year ago will continue to have operating issues ( often unable to load new 4k & blu-ray discs, unable to play when load successful, tray locks with disc inside and cannot release - have to unplug from power and/or perform reset. He said the newer -800M model is still supported @ this time.
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toll
UBP-X800 01.10.2020 (Germania) Achiziție verificată Verificată
vor einen Jahr gekauft und keine sekunde bereut alles gut
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QUIT WORKING AFTER ABOUT 60 PLAYS
UBP-X800 30.09.2020 de către MIDNIRDR (SUA)
It stopped working after about 60 plays. Of course the warranty had expired by then. This is unacceptable for a Sony product.
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Control Alt, Delete
UBP-X800 28.09.2020 de către Sony75fan (SUA)
I purchased this player with a Sony 75 inch F900 TV. For the first year it was fine, then it would freeze up and I called customer service and they told me to unplug it and restart it again. I have done this several times over the few years and it got the better of me last night....We had movie night, last night and it wouldn't even start the movie so I disconnected it walked it out the the curb and smashed until the case came flying off and there was plastic all over the street. Can say one thing the metal chassis is stout. I'm still a Sony guy, but this thing really angered me . My first Sony product was a 7 inch B&W TV back in the mid 60's
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Great at first, but has problems later in life
UBP-X800 22.09.2020 de către CKeeler (SUA)
I've had this unit since early '18. It was great at first, but over the last year it has really started to have problems. It will completely freeze sometimes when trying to access streaming apps. No consistency, just randomly decides to freeze. The only way to fix it is unplug the unit for a minute. Many times it doesn't load the menus on movies. And I have a few movies that it will skip about 2-5 minutes at the same exact spot everytime. I had a Sony HD blu-ray player before that played every single one of my movies without a problem. I thought this unit would be just as dependable. It's not. No update to the unit since March of '19. Over a year and a half without an update, even though it's still listed as a current product. And it seems I'm not the only one with these problems.
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Fantastic player for a reasonable price
UBP-X800 09.08.2020 de către MJJBALTIC (Regatul Unit)
Sony’s first 4K Blu-ray player - great example of success ! I really enjoyed video quality and upscaling capabilities of this player. Even my older DVD's came back to life again watching upscaled picture. The sound quality of this player deserves a separate award just for that ! Outstanding sound quality, Hi-Resolution Audio support and excellent clarity - simply amazing! The player works extremely well with Sony 7.2 CH STR-DN1080 AV Receiver. I would highly recommend to buy them together for outstanding performance and to open up full potential of this amazing product. The only downside of this player is absence of Dolby Vision. As I owe a 65" Sony TV which supports Dolby Vision it would be great to have this feature on UBP-X800. But, yet again, for the money you pay I think it's a great deal. Pros: Great video quality and detail Superb sound Vibrant colours Excellent build quality Cons: No Dolby Vision
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Stopped working
UBP-X800 19.06.2020 de către UBPX800 (SUA)
I have been having this for two year. It worked well. then suddenly stopped working. Blue ray disk can't be played and apps can't be launched. I contacted Sony tech support and reset the player but still not working. I was asked to contact United Radio Service for the repair. I called them. Then he said they no longer have the parts for that device. It's too expensive to have that blue ray player just for two years. I thought Sony is a good and reliable brand. I don't recommend Sony products.
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Hi, Joe,
Thank you for the feedback. Here's my revised suggested response:
Hi, UBPX800, We regret to hear about what happened with your Blu-ray player. This is definitely not the experience we want you to have. You can email us at socialsupport@am.sony.com with the following details so we can review your case:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Case Number (if available):
Sincerely,
Vincent
UBP-X800
UBPX800 17.06.2020 de către Ken Thomas (SUA) Achiziție verificată Verificată
Purchased this from Target on 5/22/2020. The 1st 2 weeks it was operating as expected. As of 6/6/2020 it has been freezing up when I'm streaming Amazon Prime and/or Netflix. The HDMI is premium 6' in length and the firmware is current. It is so frustrating, powering down the internet, unplugging the hdmi, unplugging the network and utilizing easy set up only to have it fail. My internet speed is at 28Mbps. How may I return this to Sony and a possible upgrade to the UBP-X800M2 and/or UBP-X1100ES.
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Hi Ken, we're sorry to hear that you have an issue with your SONY unit. You may follow this link to better isolate and fix the issue: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/articles/00013427 SONY provides a 1-year limited warranty for this unit. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Works ok.
UBP-X800 09.06.2020 de către Nushie (SUA)
It plays 4K and bluray movies however I have had some freezes and could not continue watching the movie. It has audio problems with most of my DVD movies. It will only click and garble and I cannot watch the movie. I would think that a high end unit would have no problem playing older DVD disks.
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Hi, Nushie, We're sorry to hear the issue with this Blu-ray player. To enhance the performance of this unit, follow the troubleshooting steps from this link. https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/articles/00008473
If still unresolved this issue, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Jay
ULTRA BAD PRODUCT
ubpx800-b 08.06.2020 de către Retired in Henderson (SUA) Achiziție verificată Verificată
I HAVE HAD SEVERAL DVD & BLU-RAY PLAYERS. THIS IS BY FAR THE WORST PLAYER I HAVE EVER OWNED. I PURCHUSED THE SAME UNIT PRIOR TO THIS ONE AND RETURNED IT BACK TO THE RETAILER AND PURCHASED THIS ONE. I SHOULD HAVE KNOWN FROM PRIOR EXPERIENCE ON SAME MODEL I RETURNED TO NOT TO PURCHASE ANOTHER ONE. I HAVE HAD NOTHING BUT GREEFE WITH THIS UNIT, EVERY TIME I PUT IN A DISK IT DOESN'T WORK WIGHT OUT SCREWING WITH IT. EVEN WHEN STREAMING MOVIES THE UNIT CONTINUES TO LOCK UP WHERE I HAVE TO UNPLUG THE UNIT AND START ALL OVER AGAIN TO GET THE MOVIE I WAS WATCHING. 2 NEW UNITS BOTH BAD THIS SUCKS.
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Hi, RSONAB, We're sorry to hear about the issue with this Blu-ray player. If you still have this unit, please check if the firmware of this unit is M36.R.0338. If the firmware is not updated, please check the link below to isolate this issue.
https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/downloads/00015920
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jay
One minor problem.
UBP-X800 27.05.2020 de către Micheal49 (SUA)
I have had this device for over a year. Every six or seven weeks it will either stay on but not connect to media or will not turn on. It will have to be completely unplugged for five or six minutes in order to re-set the device. A minor inconvenience to be sure, but still there is something awry either with hardware or firmware.
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Hi Micheal49, We apologize for any inconvenience that you experienced. Let's try to isolate the issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/articles/00025061
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony's Worst
UBP-X800 22.05.2020 de către Disappointed Patron (SUA)
Purchased the UBP-X800 and it appeared to be a great product. Quality picture and sound, substantial feel and loaded with smart features. However, a bit slow on the loading and play mode. Then the Sony virus appeared. Would not eject the disc loaded in the player or turn off unless hard rebooted. Regardless of reboots, would not play a disc and would not update despite saying it needed to update. Unplugged, rebooted and tried to install update from flash drive. Nothing worked. Web posts revealed this to be a common problem. Took it to certified repair center and they could not repair without replacing the circuit board (costs more than a new X800. If you see an X800 for sale which is not an X800M2, DO NOT BUY.
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Hi, Disappointed Patron, We are sorry to hear about what happened. This is not the experience we like you to have. Your Blu-ray player comes with a 1-year manufacturer's warranty. If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We value your input and appreciate your feedback.
Sincerely,
Vincent
Outstanding!
UBPX800 22.05.2020 de către Alfredo X (SUA) Achiziție verificată Verificată
Quick upstart, easy controls, excellent picture, works well together with Samsung Atmos sound bar!
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Hi Alfredo, thanks for the cool feedback! We're thrilled to hear you're enjoying your new 4K Ultra HD Blu-ray player. Thank you so much for the 5-Star review and for commending Sony! - Romeo
Only lasted 2 years
ubpx800-b 18.05.2020 de către DROD (SUA) Achiziție verificată Verificată
Quit working after only 2 years..hoping the next one last longer
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Hi DROD, we're sorry to hear this. We would like to know more about the issue to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Excellent performance
UBP-X800 16.05.2020 de către Tricky Trev (Regatul Unit)
I've had the product for a year now and it has been superb. It really does bring the best out of my Blu-ray collection in both vision and sound. Absolutely fantastic.
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NO UPDATES FOR TWO YEARS NOW
UBP-X800 11.05.2020 de către samsonex1 (SUA)
i bought about two years ago, i have been using ever since but am disappointed buy SONY. They are not providing updates for this product. for two years now without the update
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Hi samsonex1, we're sorry to hear this. We have the latest firmware update for the ubp-x800 on 03/12/2019. You may check this link: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/downloads
We would like to know more about your issue. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Amazing 4K Blu-ray player and great value.
ubpx800-b 15.04.2020 de către Dealzguy (SUA) Achiziție verificată Verificată
It’s been almost 2.5 years of this player and still is amazing. Very fast. Well built compared to any other flimsy built players out there. Seems like a keeper for few years for sure! Only bummer is even after registration with Sony for the 2 free 4K Blu-ray titles, Sony never sent it in spite of follow ups . So kind of feeling cheated here... Not sure if Sony will ever honor its promise
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Hi, Dealzguy, We are happy to hear about your experience with your Blu-ray player. Sony products are built to last. We appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We appreciate your feedback. -Vincent
Great player.
UBPX800 06.04.2020 de către Hockey1 (SUA) Achiziție verificată Verificată
The player has a great picture and sound to it. Very sharp picture. A well made unit. Keep up the great job.
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Hi, Hockey1, Thaks for your positive feedback, We are happy you like the picture and audio quality of your new TV. Thank you for choosing Sony! -Vincent
When it works, it’s great.
UBPX800 06.04.2020 de către Gman72 (SUA) Achiziție verificată Verificată
I’ve found a few disks that won’t play on this machine, and they all will play on other machines. Also some 4k disks will pause several times during their play. But when it’s working it’s a great experience.
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Hi, Gman72, Please make sure you are playing the supported discs. This player will only player region 1 DVDs and region A Blu-ray discs. Perform a power reset by following the guide here to isolate the issue further: https://www.sony.com/electronics/support/articles/00175201.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Paperweight
UBP-X800 26.02.2020 de către prix03gt (SUA)
Worked well for about 6 months, then began randomly freezing. The device would get into a state where it could not be powered on or off and the only resolution is to power cycle the product. After power cycling, it will work for a time, and then misbehave again seemingly at random. I am running the latest firmware, which has not been updated by SONY since the month I purchased the product almost a year ago. This is my second AND LAST sony player. Both SONY devices I have owned have become paperweights within a year of service. It's almost as if they are designed to fail.
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@prix03gt, I'm sorry to hear about this experience. Please email us at socialsupport@am.sony.com with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
-Zac
Very Glitchy and poor user experience
ubpx800-b 24.02.2020 de către SonytechGuy (SUA) Achiziție verificată Verificată
I bought this 4K player in mid 2017 and experienced unit issues within 6 months. I had a total of 4 malfunction issues and finally retired the unit in early 2020. This player would initially power on but nothing could be done after it was on. The Sony logo would appear on my Bravia TV and then...nothing. The remote was unresponsive and I couldn't even power down the unit manually. Very disappointed with this specific Sony UBP 800 unit. I am a loyal Sony electronics customer and simply chalk it up to poor unit Quality Control.
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Hi, SonytechGuy,
We are sorry to hear that you are having issues with your Blu-ray player. When the player is powering on, but nothing is happening, try to perform a power reset by following the steps here: https://www.sony.com/electronics/support/articles/00175201. To troubleshoot the remote control issue, visit this article: https://www.sony.com/electronics/support/articles/00006827. Please perform a factory reset if it still didn't work: https://www.sony.com/electronics/support/articles/00089497.
If the issue still occurs, your device may need to be repaired: https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
Vincent
Sony Social Support
Pas du tout ergonomique
UBP-X800 20.01.2020 de către Crocro61 (Franţa)
Que de regrets ! 1°) Sans afficheur pourquoi pas mais pour afficher les menus sur une TV Sony même en passant par un ampli AV Sony quelle galère ! Pour l’ergonomie c’est vraiment nul 2°) de plus j´ai des micros coupures de son en lecture CD, DVD et je ne trouve pas la solution
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Bonsoir Crocro61,
Nous sommes désolés pour la gêne occasionnée.
Le mieux est de contacter notre assistance.
Nous vous invitons à vérifier ce lien: https://bit.ly/2oCYGVR (copiez-collez cette adresse dans votre navigateur).
Équipe Sony Support.
250.00 wasted
UBP-X800 15.01.2020 de către Canuck68 (SUA)
Had it less than 6 months when the streaming stopped working then a week later power wouldn’t shut off and didn’t function at all.
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Hi, Canuck68hp7c6jiikvy6u4axuj07m8w6s!
Thanks for bringing this to our attention. We are very sorry about your bad experience with this Blu-ray player. In this case, please follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/articles/00142575
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number: