Recenzii produs

Thank you for the fantastic review, Hammer077!

We are absolutely thrilled to hear that your UBP-X700 4K Blu-ray player is performing so well for you and that you find the picture quality to be awesome!

It’s especially rewarding to know that the player matches perfectly with your Sony 4K TV. That seamless integration and consistent, stunning picture performance is exactly what we strive for when customers choose to build their home entertainment system with Sony components.

Thank you again for choosing Sony!

Best regards, Gus, Sony North America Customer Support

Hi SAED71,

We are very sorry to hear that your Sony UBP-X700 player is freezing during 4K disc playback. We understand how frustrating this can be, especially with new discs.

This issue is often resolved by refreshing the unit's internal memory. Please try the following steps in order:

1. Perform a Power Cycle:

- Unplug the UBP-X700 from the wall outlet.
- Wait for at least 2 minutes.
- Plug the player back in.
- Try playing a 4K disc again.

2. Perform a Factory Reset:

If the Power Cycle does not resolve the issue, a Factory Reset will revert all settings to their original state:

- Go to the player's main Setup menu.
- Select Resetting.
- Select Reset to factory default settings.
- Select All Settings.
- Select Start and then Done.
- Turn off the player for about 1 minute and then turn it back on.
- Try playing a 4K disc again.

3. Contact Technical Support:

If the freezing issue persists after performing both the Power Cycle and the Factory Reset, we recommend you contact our technical support team for further help.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

Thank you for considering Sony!

Regards,
Dominick

Hello AlexAnder3,

Thank you for choosing Sony!

We're honored to hear that the UBP-X700 offers all the features you need to enjoy movies from your library and village book sales. It’s rewarding to know our product supports your entertainment and community interests so well. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi CathyBDesigns, Thank you for choosing Sony! We’re excited to hear that your UBP-X700 Blu-ray player has continued to perform well and remains easy to use even after many years. We truly appreciate you sharing your positive experience and wish you many more enjoyable viewing moments ahead! Best regards, -Fred

Bonjour,

Merci d’avoir partagé votre retour.

Nous sommes sincèrement désolés pour les désagréments rencontrés avec votre lecteur Blu-ray.

Afin de profiter pleinement du contenu 4K Blu-ray, nous vous invitons à consulter la page 17 du manuel, section "Profiter du 4K Ultra HD Blu-ray": https://cutt.ly/GrkrNLPb

Assurez-vous aussi que le lecteur soit connecté à un écran 4K compatible HDCP 2.2 , et que vous utilisiez un câble HDMI haute vitesse de qualité ou un câble HDMI supportant une bande passante de 18 Gbps (voir page 12 du manuel) : https://cutt.ly/GrkrNLPb

Si le problème persiste malgré ces vérifications, n'hésitez pas à contacter notre service client afin que nous puissions vous accompagner plus en détail : https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hi,

Thank you for your feedback.

We're sorry to hear that are not satisfied of the number of apps on your UBP-X700.

Each Blu-ray Disc® Player has a set amount of pre-installed applications. It is not possible to download new applications to your Blu-Ray Disc player: https://cutt.ly/irs9eLcF

We appreciate your insights on potential improvements for future models, as we're always working to develop our DVD Players to what suits your needs. Furthermore, we will share your feedback with the concerned team for future consideration.

If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hi oldkid, You've made a great choice! We're thrilled to hear that you are enjoying the excellent picture quality it provides for both regular DVDs and Blu-ray DVDs. We appreciate your recommendation and are delighted that our product meets your entertainment needs. Thanks for choosing Sony! -Sam

Hi,

Thank you for your review.

We're sorry to hear that your UBP-X700 arrived defective, and it does not work, this is not the norm as we strive to deliver the best quality possible.

We will need you to contact us with your case number to be able to provide proper assistance.

You can contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hi Little Jay,
Thank you for sharing your thoughts on your Sony UBP-X700 Blu-ra Player! We're glad to hear that you’re enjoying its great features and simple operation. While we understand that the price might feel a bit high, it’s great to know that you find its features worth it. The slim profile and sleek design definitely make it a stylish addition to any setup!
Thank you for choosing Sony! Enjoy your movies in stunning 4K!
-Maria

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your UBP-X700, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

If you wish to get a Blu-ray player that gets plugged directly to the power socket without an adaptor, you may consider one of the following models: UBP-X800M2 or DVP-SR760HP.

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hi Singer man, We're thrilled to hear you're so satisfied with the Sony UBP-X700! It's great when a product lives up to expectations, especially for a dedicated Sony fan. Thanks for sharing your positive experience with this 4K Blu-ray player and for choosing Sony! -Jess

Hi,

Thank you for your feedback.

We're delighted to hear that you're enjoying your UBP-X700, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

Furthermore, if any assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hi Brons, Awesome! We are so glad to hear that you are enjoying your new UBPX700! Thank you for choosing Sony! -Carl

Hi Muthy,

We're sorry to hear this issue. If your Bluray player stops responding or freezes when playing a Blu-ray Disc movie, there are few things you can check moreover. Please follow the steps on this link to help resolve the issue:

https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00008473
https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00007417

If the picture still skips or freezes after performing the steps above, service may be required. Should you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hey,
Thank you for your feedback.

We're sorry to hear about the issue that you're facing with your UBP-X700.

This is not the norm, as we strive to deliver the best quality possible. Please contact us with more details about the issue using this link: https://cutt.ly/heoRCkdW

Also, make sure to check that everything is connected firmly.

Maryam @Sony Support UK

Hi Michael Lachance,

You made the right choice! We're thrilled that you are enjoying the picture quality of the 4K player. Thank you for choosing Sony!

-Ralph

Hi MarkFromNC, Thank you for your feedback on the UBP-X700. We're glad you're enjoying the excellent picture and sound quality of this player.
Regarding the streaming capabilities, it is true that the UBP-X700 has a limited selection of pre-installed apps. While it does support popular streaming services like Netflix, YouTube, and Amazon Prime Video, it may not offer the extensive range of apps found on dedicated streaming devices or smart TVs. We recommend using the UBP-X700 primarily for its excellent disc playback capabilities and considering a dedicated streaming device if you require a broader selection of streaming apps. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam

Hallo,

vielen Dank für dein Feedback und deine positiven Worte zur technischen Qualität unseres Geräts! Es freut uns, dass du mit der Leistung und dem Design des Players zufrieden bist.

Wir verstehen jedoch, dass die prominente Platzierung der Netflix-Taste auf der Fernbedienung für dich nicht ideal ist. Dein Hinweis zur Gestaltung nehmen wir gern auf und leiten ihn weiter, da uns dein Nutzungserlebnis wichtig ist.

Solltest du weitere Fragen oder Anmerkungen haben, stehen wir dir jederzeit gerne zur Verfügung. Besuche einfach unsere Website, um mit uns in Kontakt zu treten: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hey,
Thank you for your feedback.

We're glad to hear that you're enjoying your UBP-X700 and hope you continue to enjoy it for years to come.

We highly appreciate your valued feedback; we are always delighted to hear from our customers and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.

If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Hi markva44,

Thank you for your review.
We're sorry to learn about your issue with your Sony UBP-X700. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. Furthermore, we have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Michael @Sony Support UK

Hi Roseworth2,

Thank you for your review.
We're glad to hear that you're enjoying your Sony UBP-X700, and hope you continue to enjoy it for years to come.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Michael @ Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous avons transmis votre message afin qu'il soit pris en compte dans le développement de nos futurs produits.

En effet, l'innovation au service de la satisfaction du consommateur est une priorité pour Sony, ce qui nous permet de progresser et de proposer des appareils toujours plus performants et à la pointe de la technologie.

Avant le lancement de chaque nouveau produit, le département marketing de Sony étudie scrupuleusement les tendances du marché. Cela permet de garantir que chaque produit est configuré au plus près des attentes des consommateurs.

Soukaina@Sony Support FR