Recenzii produs

Hallo Tony,

vielen Dank für dein Feedback. Es tut uns leid zu hören, dass die Rücksendung für dich mit Schwierigkeiten verbunden war und der Ablauf nicht deinen Erwartungen entsprochen hat.
Gerne leiten wir dein Feedback an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann.
Bezüglich des Status deiner Rückerstattung bitten wir dich, dich direkt an den Sony Store Support zu wenden, da dieser die Bestellungen, Rücksendungen und Erstattungen bearbeitet und dir dazu die aktuellsten Informationen geben kann. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/Pt0ifEtj (Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi Tommy1957,
Thanks for the feedback. We're so sorry to hear that the headband on your WH-1000XM5 broke, especially after your loyalty to our headphones. We completely understand your frustration, and we want to help make this right.

We have partnered with our parts supplier, Encompass, to offer a low cost repair specifically for a broken headband on this exact model (please note this special offer doesn't apply to other models or different issues).

You can reach out to them directly to get this sorted out:

Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday - Friday: 8:00 am - 6:00 pm EST

We appreciate you giving Sony a chance with this product. We hope we can win back your trust.
Warm regards,
Estefany

Bonjour,

Nous vous remercions pour votre commentaire.

Nous sommes sincèrement désolés d'apprendre que vous n'avez pas reçu votre colis.

Afin de vérifier la situation de votre commande et de vous apporter l'assistance nécessaire, nous vous invitons à contacter directement nos collègues de la boutique en ligne via le lien suivant: https://cutt.ly/nrcp5SDB

(copiez-collez cette adresse dans votre navigateur).

Hallo Jürgen,

vielen Dank, dass du dir die Zeit genommen hast, dein Feedback zum Sony WH-1000XM5 zu teilen. Es freut uns sehr zu hören, dass die Kopfhörer deine Erwartungen erfüllen und du mit der Soundqualität zufrieden bist.

Da das Empfinden des Komforts sehr individuell ist, kann es manchmal helfen, die Position des verstellbaren Kopfbügels minimal zu verändern, um den perfekten Sitz für längere Hörsessions zu finden. Weitere Informationen und Tipps zur optimalen Anpassung deiner Kopfhörer findest du hier: https://cutt.ly/rtNEBijH

Solltest du weitere Fragen haben oder Unterstützung benötigen, steht dir unser Support-Team gerne zur Verfügung: https://cutt.ly/BeFnHJXA (bitte den Link in den Browser kopieren).

Hallo Michel,

vielen Dank, dass du dir die Zeit genommen hast, dein Feedback zu den Sony WH-1000XM5 zu teilen. Es freut uns, dass du mit dem Klang zufrieden bist. Gleichzeitig bedauern wir, dass der Tragesensor bei deinem Kopfhörer nicht wie erwartet funktioniert und die Musikwiedergabe beim Aufsetzen stoppt.

Wir empfehlen dir, den Sensor in der linken Ohrmuschel vorsichtig mit einem trockenen, weichen Tuch zu reinigen, da Staub oder Feuchtigkeit die Erkennung beeinträchtigen können. Zusätzlich kannst du die Funktion „Automatische Musikwiedergabepause“ in der Sony | Headphones Connect App testweise deaktivieren und erneut aktivieren. Weitere Informationen findest du hier: https://cutt.ly/2tB9XBkp

Sollte das Problem weiterhin bestehen, steht dir unser Support-Team gerne für eine genauere Prüfung zur Verfügung:
https://cutt.ly/BeFnHJXA (bitte den Link in den Browser kopieren).

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that your headset broke.

Please make sure to check the precautions in this link to avoid causing any damages to the headset: https://cutt.ly/ttBlRb6g

Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes sincèrement désolés de l'expérience que vous avez vécue.

Afin de pouvoir vous aider au mieux, nous aurions besoin de plus d'informations sur votre situation. Nous vous invitons à nous contacter directement via le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez cette adresse dans votre navigateur).

Hi,

Thank you for your feedback.

We’re sorry to hear that the sound quality of your WH-1000XM5 didn't fully meet your expectations. This is not the norm, as we strive to deliver the best quality possible.

We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0

Regarding the hinge creaking, we recommend checking the following link to learn how to wear the headset properly: https://cutt.ly/trxZ9hYu

Moreover, we appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to hear that the touch controls aren't working properly when the battery is low.

Please follow the instructions here and test again: https://cutt.ly/ytCtzv6M

If the issue remains, please follow the below steps:

1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8
2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK
3- Initialize your headset: https://cutt.ly/TrxmtOpA

Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hi,

vielen Dank für dein ausführliches Feedback zu deinen Sony WH-1000XM5. Es freut uns sehr zu hören, dass du mit dem Sound und der Geräuschunterdrückung zufrieden bist. Gleichzeitig verstehen wir gut, dass Themen wie Tragekomfort und Wärmeentwicklung den Gesamteindruck stark beeinflussen können. Diese leichten Kopfhörer haben ein Finish aus „Soft Fit Leder“. Das Material liegt eng am Kopf an, übt wenig Druck aus und blendet Umgebungsgeräusche aus. Das geräuscharme Design mit stufenlosem Schieberegler, nahtlosem Drehgelenk und Aufhänger sind Grund für den Tragekomfort der WH-1000XM5. Gerne leiten wir dein Feedback an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann. Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT (Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Nouran @Sony Support DE

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we're sorry to learn that you're facing difficulties with the noise cancelling function.

You can enhance the noise cancelling of your headset by following the steps here: https://cutt.ly/mtL5JRDf

Additionally, you can adjust the noise cancelling function and ambient sound mode to your desired options, following the steps here: https://cutt.ly/0tL5K3fB

Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We’re sorry to hear that your WH-1000XM5 broke in less than a year. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Thank you for review, Disappointed7273.

We understand your frustration, especially when physical damage is involved and the warranty results aren't what you expected. Please know that we take all feedback regarding product durability and our repair costs seriously, as it helps us evaluate our service policies and future designs.

We regret that we couldn't provide a more favorable resolution for your WH-1000XM5 at this time. Thank you for sharing your experience with us.

Best regards,
Gus, Sony Social Media Team

Hi,

Thank you for your feedback.

We’re sorry to hear you're experiencing discomfort while wearing your WH-1000XM5. This is not the norm, as we strive to deliver the best quality possible.

However, it's worth mentioning that the XM5 is built with high‑quality, lightweight materials, including the soft fit leather ear pads and a flexible band, designed to provide long‑term comfort and reliability during everyday use.

We recommend checking the following link to learn how to wear the headset properly to prevent any discomfort: https://cutt.ly/trxZ9hYu

Additionally, you can find the precautions here: https://cutt.ly/Kr3CtGvP

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

Additionally, it's worth mentioning that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste: https://cutt.ly/Fru5mz1q

However, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings and features: https://cutt.ly/QtJTuhLo

Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK

Hi there,

We are elated to hear that your headphones survived such a harrowing fall and are still performing excellently for you. It is a testament to the premium build quality of the WH-1000XM5 that they could endure such an impact and continue to deliver industry-leading noise cancellation and exceptional audio clarity without missing a beat. We are relieved that you were able to retrieve them safely and that their durable design kept your music playing despite the accident.

Thank you for trusting Sony to keep up with your active lifestyle!

Regards,
Dominick

Hallo,

vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung mit uns zu teilen.

Es tut uns leid zu hören, dass dein Sony WH-1000XM5 bereits bei der Lieferung nicht lädt. Das entspricht selbstverständlich nicht unserem Qualitätsstandard.

Wir bitten dich, uns direkt zu kontaktieren, damit wir das Problem gezielt prüfen und dir schnellstmöglich weiterhelfen können. Hier findest du unsere Kontaktdaten:
https://cutt.ly/BeFnHJXA (bitte den Link in den Browser kopieren).

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that you're experiencing a power issue with your headset.

Please try the steps at this link and test again: https://cutt.ly/EtGdvjmY

If the issue remains, try the steps below:
1. Update the headset to the latest version using this link: https://cutt.ly/KtGaWymB
2. Reset the headset by following the steps here: https://cutt.ly/ntGaQCU5
3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/StGaWWbx

Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Ismail @Sony Support UK

Hi,

Thank you for your feedback.

We are truly sorry to hear about the repeated issues you experienced with the touch controls on the WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

If you face a similar issue in the future, we recommend following the instructions here and test again: https://cutt.ly/MtD3znSW

If the issue remains, please follow the below steps:

1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8
2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK
3- Initialize your headset: https://cutt.ly/TrxmtOpA

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)

Nadine @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes ravis d'apprendre que vous êtes globalement satisfait de la qualité de votre casque.

Nous sommes toutefois désolés que la réduction de bruit ne réponde pas entièrement à vos attentes.

Si vous estimez que l'effet de la réduction de bruit est insuffisant, nous vous invitons à consulter le guide suivant: https://cutt.ly/ttFqolVz

Vous trouverez également plus d'informations sur le fonctionnement et les performances attendues de la réduction de bruit ici: https://cutt.ly/otFqsnWJ

Si vous avez besoin d'aide supplémentaire ou de conseils personnalisés, n'hésitez pas à nous contacter via le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hello there,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you have experienced with your WH-1000XM5 headphones. We understand how frustrating it must be to have the hinges snap on both sides, especially after investing in what you expected to be a durable product. Please note that the warranty generally covers manufacturing defects and does not include accidental damage or wear over time. However, to assist you further, we recommend reaching out to our authorized repair partner, Encompass, who can offer repair options that may be more affordable for you. You can find more information here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.

We hope this helps you get back to enjoying your headphones soon. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.

Best regards,
-Fred

Hi Pthib,

We are sorry to hear about the issue with your WH-1000XM5 headphones. While our limited warranty does not cover physical damage, we understand your frustration. We recommend visiting a service center to explore available out-of-warranty repair options to get your headphones back in working order.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Gmano,

thank you for your feedback, and we’re very sorry to hear about your experience with your Sony WH-1000XM5.

We understand how frustrating this must be, especially when it affects the durability of the product. The design of the earcups includes a swivel mechanism intended to improve comfort and allow safe storage in the supplied case. To help protect the hinges, please ensure that the earcups are only rotated in the intended direction and are not forced beyond the natural resistance point.

You can find more information about the correct handling and rotation of the earcups here: https://cutt.ly/gtA3hWmh

If you have any further questions or need support, please don’t hesitate to contact us via our official support channels: https://cutt.ly/BeFnHJXA (Copy the link and paste it into a new browser window).

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we are sorry to hear that you're facing difficulties with the comfort of the headset.

Please make sure to follow the steps at this link to wear and adjust the headset for your maximum comfort: https://cutt.ly/LtAPRlxa

Additionally, we appreciate your feedback regarding the size of the headset. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).

Menna @Sony Support UK