Recenzii produs

Hi JayWY, While we are glad to hear that you are happy with the picture quality of your X800H TV, we are sorry to hear that you are experiencing issues with the internet connectivity. Please follow our related TV article link to troubleshoot the issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00151038

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Kh1ngDav1d, Thank you for the feedback on your experience with your Sony X800H! While we're glad you like the overall features of your Sony X800H TV, we regret to hear that the TV screen is already broken. Unfortunately, the limited warranty of your TV does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available. Please refer to this link for more details:

https://us.esupport.sony.com/support/s/service?language=en_US

I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi T from Jersey, Fantastic! We're very pleased you appreciate the smart TV features of your Sony X800H. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam

Hi Augustine,

Thanks for your feedback. We're forwarding it internally for consideration. The technical specification can be found in the following Link: https://cutt.ly/nGTQYnC
The Bluetooth-Profile and the Bluetooth Version must be compatible for stable connection. If you still need help, we recommend that you contact us directly. You can find the contact details under the following link: http://bit.do/fMnKn.
(Copy the link and paste it into a new browser window)

Hadir @Sony Support DE

Hi Movie Head,

That's awesome! We're really glad to hear you're having an enjoyable experience in our product. We are also thrilled that you are satisfied with the exceptional picture quality- especially when streaming Netflix & HBO max and amazing feature like the smooth casting (AirPlay) function of this TV.

With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi MichaelSt,
We are sorry to hear that. It is possible to connect headphones to certain TV models via Bluetooth. You can find more details here: https://bit.ly/3LHCzXm (copy the link and paste it into a new browser window). However, the Bluetooth function is used to connect a keyboard or a mouse to other TV models. Please check this link for specific information: https://bit.ly/35NABpa.
Radwa @Sony Support DE

Hi StJ70,
danke für dein Feedback. Wir werden es für die zukünftige Produktentwicklung weitergeben, allerdings ist es nicht möglich, Kopfhörer über BLUETOOTH an dieses Fernsehmodell anzuschließen. Näheres darüber erfährst du hier: https://bit.ly/3qn54S8 (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Radwa@Sony DE

Hi Bob22227,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
Regarding the slowness, we recommend making sure that your TV is up to date here: https://bit.ly/3Jq91Nh. We also recommend clearing cache and data: ( Press Home- Settings- Device preferences- Internal storage- Clear cache and data)
You can as well try a soft reset by pressing the power button on the remote for 5 seconds until your TV restarts.
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony UK

Hi Chuckie,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV. We're happy to welcome you into the Sony family!
We hope you will continue to enjoy it for many more years to come!
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony UK

Hi Rod,

Thank you for your feedback.
We're sorry to learn that your remote isn't working as intended.
We recommend following the steps here: https://bit.ly/2TWxiCQ to resolve the issue, if the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony UK

Hi Sammie Anne,

Thank you for the 5-star rating! We're glad you like the voice recognition function of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony!

Regards,
David

Hi Rene,

Vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Wir benötigen mehr Informationen über das Problem. Deshalb empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony DE

Bonjour Rima35,
Merci pour votre commentaire.
Nous sommes navrés de vous lire.
Nous allons transmettre votre observation au département concerné pour qu'elle soit prise en compte dans nos futurs produits.
Merci pour votre fidélité.
Inas@Sony FR

Hi BillyC4, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin

Hi Dgast11,

Amazing! We are truly happy to hear you love the incredible picture quality and super features & performance of our X800H.

With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you so much for the 5-star review and for choosing Sony!

- Romeo

Hi jfetzko,

Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.

We regret to hear that you are having a Wi-Fi issue with your Sony BRAVIA 4K TV. This is definitely not the customer experience we want you to have. We can perform troubleshooting steps to isolate and hopefully resolve this wireless network issue. Please refer to this link for the steps: https://www.sony.com/electronics/support/articles/00184183.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi bafo,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony UK

Hi Manne,
Vielen Dank für dein Feedback. Wir leiten es gerne weiter, damit es berücksichtigt wird. Unter dem folgenden Link findest du die Drückversion: https://cutt.ly/iOVDem6

Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein)
Hadir @Sony DE

Hi Achim,

Vielen Dank für dein Feedback. Das tut uns leid zu hören, dass du Probleme mit dem Gerät hattest.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein)

Hadir @Sony DE

Hi Jamis,

Awesome! We're glad that you love this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you for giving the product a perfect rating!

Hi Moni,

vielen Dank für dein Feedback. Das tut uns leid zu hören, dass du Probleme mit der Sender hast. Wir leiten es gerne weiter, damit es berücksichtigt wird.
überprüfe bitte, ob sich die Störung durch einen kompletten Neustart des Fernsehers behebt. Ziehe dazu alle Kabel von deinem Fernseher, während er läuft, und dann verkable das Gerät erst nach 5 Minuten wieder.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Hadir @Sony DE

Bonjour Mario,
Merci pour votre commentaire !
Nous tenons à vous informer que la fonction Bluetooth avec la série XH80, c'est pour connecter un souris ou un clavier Bluetooth, non pas pour casque Bluetooth.
Pour en savoir plus sur la série prenant en charge la connexion Bluetooth d'un casque ou système audio, vous pouvez consulter ce lien :
https://bit.ly/3AG07rl.
N'hésitez pas à nous contacter si besoin :
https://bit.ly/3nh0N14.
(Copiez-collez ces adresses dans votre navigateur)
Inas@Sony FR

Hi PeterMen,
 
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
 
We regret to hear that you are having an issue with your Sony TV. This is definitely not the customer experience we want you to have. We highly recommend turning on the Automatically check for update or Automatic software download feature of your TV to make sure it is alway updated. The updates include key features, applications, bug fixes, and feature improvements. We hope that this issue will be fixed as soon as possible.


Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Sony.com Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H: 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,
Vincent 

Hi Mervyn,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV. We're happy to welcome you into the Sony family!
In order to enjoy a better sound experience, we recommend performing the acoustic auto calibration as described here: https://bit.ly/39tJnGC.
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony UK

Hi London1,

We're sorry to learn that you went through this experience.
Having read your feedback, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony UK

Hi Kid37,

We're glad that you love the picture quality of the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you for the recommendation!